Manila, 18 December, 2023: Sun Life Global Solutions (SLGS), a microcosm of the global insurance and asset management leader Sun Life, today announced that Nathalie Bernardo has been appointed as Vice President and Site Head for Sun Life Global Solutions (SLGS) Philippines. In this new role, Nathalie will be responsible for leading SLGS Philippines organization and furthering strategic imperatives. Her core responsibilities will include driving technology and digital solutions/outcomes for Asia and business operations and client care for Canada and the US.
Talking about the strategic evolution of the organization, Tarun Sareen, Managing Director, Sun Life Global Solutions, stated, “SLGS is on a transformational journey, advancing on delivering solutions to our Clients working with business groups as one Sun Life, enabling digital transformation and furthering innovation. We care deeply about our Clients, our colleagues and our communities, and are passionate about driving positive outcomes. We are excited to have Nathalie Bernardo on board. She brings strong leadership credentials and rich experience in multi-functional operations management, client engagement, global solutions delivery, building organizational capabilities and delivering technology solutions for the business. I am looking forward to Nathalie playing a key role in this strategic evolution and wish her great success.”
With more than 20 years of experience, Nathalie comes with strong leadership credentials in IT solutioning, global delivery models, IT service management and customer service delivery. She has a proven track record in multi-function operations management, multi geography support, shared services, global delivery center management, customer engagement, and vendor management.
Speaking on the appointment, Nathalie said “I am honored to be a part of Sun Life Global Solutions. As I undertake this new journey, I look forward to driving SLGS Philippines in alignment with SLGS vision and SLGS Next Strategy. My primary focus will be enabling business growth and ensuring the delivery of top-quality services. I will also work towards harnessing the strength of our dynamic workforce to enhance our value proposition and foster essential business partnerships across various markets”.
During her tenure as Managing Director at Accenture Inc., Nathalie was responsible for driving business growth and delivering quality services. Her achievements included establishing the Philippines as a primary delivery location for Infrastructure and Cloud Services for the Japan market, ensuring seamless delivery during COVID-19 mobilization, and successfully merging Service Desk and Workplace into a new portfolio, among others. Nathalie’s previous roles at Coca-Cola Far East Ltd. and Hewlett-Packard Asia Pacific Ltd. also demonstrated her ability to excel in global program management, transformation activities and managing large teams. Nathalie’s academic qualifications are a testament to her craft and dedication. She has earned a Bachelor of Science degree in Industrial Management Engineering, a minor in Chemical Engineering from De La Salle University and earned an MBA from the De La Salle University Graduate School of Business.