PART 4 OF THE POWER UPDATE SERIES FOR SOX

Following previous stories on upgraded customer care, easier power connection applications, and faster response systems, the fourth installment of Gensan News Online’s POWER UPDATE SERIES FOR SOX looks at another area that directly impacts consumers: convenience.

For many households and businesses, paying electric bills, checking account balances, and reporting concerns can still mean long trips, long lines, and lost time.

But in Iloilo City, MORE Power has introduced digital tools and expanded payment channels that are making these everyday transactions easier and more accessible.

As discussions continue on the proposed joint venture between SOCOTECO II and Ignite Power, these innovations are raising questions on whether similar convenience-driven services could eventually be introduced in South Cotabato, Sarangani, and General Santos City.

MOBILE SERVICES IN ONE APP

One of the major convenience upgrades introduced by MORE Power is its mobile application, which allows customers to manage multiple transactions through their smartphones.

Through the app, consumers can:

  • Access account details
  • Check billing statements
  • Pay bills online
  • Report service concerns
  • Receive important service updates and notifications

This reduces the need for physical visits to customer service offices for routine transactions.

For consumers with busy schedules, this means being able to manage power-related concerns anytime and anywhere.

MORE WAYS TO PAY

Beyond its mobile app, MORE Power has also expanded payment accessibility by increasing its network of Third-Party Collecting Agents (TPCAs).

Customers can now settle bills through various payment channels including:

  • GCash
  • Maya
  • 7-Eleven
  • Cebuana Lhuillier
  • Palawan Express
  • RD Pawnshop
  • Other accredited payment partners

These expanded payment channels help customers avoid long lines and provide more flexibility in how and where they pay their bills.

FASTER REPORTING OF CUSTOMER CONCERNS

Digital transformation also allows customers to report concerns faster.

Instead of waiting for office hours or visiting service centers personally, customers can now submit concerns digitally through the app and other online channels.

This allows faster communication between consumers and service teams.

WHY THIS MATTERS FOR SOCCSKSARGEN

For many residents of General Santos City, South Cotabato, and Sarangani, convenience remains an important part of customer service expectations.

Reliable power service is important—but so is the ease of managing accounts, making payments, and resolving concerns.

The systems currently being implemented in Iloilo show how modernization can improve the customer experience beyond just infrastructure upgrades.

A MODEL ALREADY BEING IMPLEMENTED ELSEWHERE

Similar modernization initiatives are also being introduced by sister companies under Primelectric Holdings.

Aside from MORE Power Iloilo, Primelectric also operates:

  • Negros Power
  • Bohol Light Company

Primelectric is led by billionaire businessman Enrique Razon Jr.

As Ignite Power continues pursuing its proposed joint venture with SOCOTECO II, many consumers in SOCCSKSARGEN are watching closely and asking whether similar upgrades could soon become a reality in the region.

READ THE PREVIOUS STORIES IN THIS SERIES:

PART 1: What Modern Customer Care Should Look Like
https://wp.me/pwrGq-9nH

PART 2: Easier Power Connection Applications
https://wp.me/pwrGq-9oj

PART 3: Always Ready, Always Responsive
https://wp.me/pwrGq-9oQ

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