MAKING POWER CONNECTION APPLICATIONS EASIER IN ILOILO: PART 2 OF A SERIES FOR SOCCSKSARGEN

Following the first feature on modern customer care facilities, this second installment takes a closer look at another key aspect of service improvement—how power connection applications are being made simpler, faster, and more accessible.

READ PART 1: WHAT MODERN CUSTOMER CARE SHOULD LOOK LIKE: A VISIT TO MORE POWER ILOILO
https://gensantos.com/what-modern-customer-care-should-look-like-a-visit-to-more-power-iloilo/

As power distributors continue to modernize their systems, one of the most important improvements for consumers lies in how easy it is to apply for a power connection.

A closer look at MORE Power Iloilo shows how these changes are being implemented on the ground.

SIMPLIFIED REQUIREMENTS

One of the most noticeable changes is the reduction in documentary requirements.

From as many as 12 requirements before, the process has now been streamlined to just four, making it significantly easier for applicants to complete their submissions.

This not only reduces confusion but also lowers the barrier for more people to access formal electricity connections.

FASTER PROCESSING, LESS WAITING

Beyond fewer requirements, the overall power connection application process has also become faster.

With improved internal systems and better coordination, applicants can now expect shorter processing times and reduced waiting periods, allowing them to secure connections more efficiently.

For many consumers, this translates to less time spent lining up and more time focused on their daily activities.

REACHING COMMUNITIES THAT NEED IT MOST

Efforts to simplify applications are not limited to service centers.

MORE Power has deployed Community Relations (ComRel) Officers who actively engage with barangays and informal settler communities, assisting residents in understanding requirements and completing applications.

This outreach approach helps ensure that even underserved sectors are not left behind in accessing essential services.

SUPPORT FOR BUSINESSES AND LARGE USERS

At the same time, the company also provides dedicated support for business and high-demand consumers.

Through its Key Accounts Officers (KAO), MORE Power offers specialized assistance to large-load customers, helping streamline applications and address specific operational requirements.

This ensures that both residential and commercial consumers receive the level of service appropriate to their needs.

A MORE ACCESSIBLE APPROACH TO SERVICE

Taken together, these changes reflect a broader move toward a more inclusive and customer-focused approach—one that recognizes the importance of accessibility, efficiency, and support at every level.

By simplifying requirements, reducing processing time, and extending assistance directly to communities and businesses, the power connection application process becomes less of a burden and more of a gateway to essential services.

WHAT THIS COULD MEAN FOR SOCCSKSARGEN

For communities like General Santos City and the broader SOCCSKSARGEN region, where discussions on improving power services continue, these developments offer a practical example of how application systems can evolve.

With a more streamlined and accessible process, consumers may benefit from faster connections, clearer requirements, and stronger support—key elements in delivering a more responsive and reliable service experience.

Similar approaches have already been implemented by sister companies of Ignite Power in Iloilo, Negros, and Bohol. These distribution utilities are part of Primelectric Holdings, led by Filipino business leader Enrique Razon Jr., and have introduced upgraded systems and more customer-focused service models in their respective areas. As conversations move forward, many are hopeful that the same level of upgraded, upscale service experience can also be realized in South Cotabato, Sarangani, and General Santos City through the proposed joint venture with SOCOTECO II.